Our Payzone Commercial team works hard to expand and strengthen Payzone’s network across the UK, connecting retailers, suppliers and customers.
Together with the Post Office, we have created a network of over 24,000 Payzone retailers and postmasters and formed valuable partnerships with many suppliers across utilities, telco, parcel services, transport & ticketing, online gaming and gift cards.
Working with leading suppliers such as British Gas, ScottishPower, EE, O2 and One4all gift cards, we provide millions of customers with access to key bill payment services, enabling them to pay, play, pick up and top-up with ease.
Payzone Bill Payments is the commercial arm for Post Office and Payzone, providing a vital over the counter bill payment, prepay energy top up and warm home discount service to end customers on behalf of our Utilities Clients. We started with barcoded bill payments, added key and card prepay top-ups and have now added Smart PAYG over the counter and digital to our client offerings, we work hard to provide a consistent, reliable service, supporting cash and vulnerable customers. We provide market leading account management, scalable systems and work closely with our partners to provide enhanced service at a competitive rate.
Payout is the market-leading, barcode-driven cash and energy top-up voucher delivery service. It’s used by a wide range of businesses across the UK including the public sector, utility companies, financial institutions, charities and more; with a focus on providing a means for them to make payments to those who may not have access to mainstream services. I’ve worked with Payout for over ten years and my responsibilities range from sales to service delivery and beyond.
Payzone Bill Payments has a rich heritage in transit ticketing, firstly with paper ticketing for regional authorites and operators, then adopting ITSO standards for Smart Ticketing solutions, again for the Operator Community and regional transit authorties.
We have taken this to the next level with continued investment in new innovative solutions, including Digital Cash for Mobile Wallets, Point to Point Ticketing on Coach, and bringing Rail Ticketing to the high street in a move that will satisfy the need for removing cash from point of travel.
As operators try to remove cash from their network across both bus and rail, Payzone Bill Payments can be the ideal retail channel to provide a low cost, highly efficient network, which is proven in both technology delivery and operational readiness.
With the move towards Account Based Ticketing and MaaS, there has never been a more imprtant time for social inclusion and recognising the requirement to include the unbanked, or underbanked. Payzone Bill Payments have already introduced and delivered ABT solutions and are ideally placed to biuld on this moving forwards.
We welcome the opportunity to discuss your future cash acceptance strategy and how Payzone Bill Payments can deliver against that, using our detailed knowledge of transit payments and ticketing technology.
Payzone have long established relationship with Mobile Network Operators (MNO's) and Mobile Virtual Network Operators (MVNO's). Payzone's e-voucher and swipe card mobile top up solutions enabling mobile network pre-pay tariff consumers to conveniently top up across its UK retailer network using cash or card based payments. The Payzone retail network additionally retails pre-pay SIM cards giving mobile networks access to new network and mobile top-up customers who will visit Payzone stores regularly. All major mobile network SIM cards are available and Payzone retailers can order SIM cards and point of sale materials quickly and easily, at no charge. Payzone welcomes the opportunity to discuss mobile top up and SIM category solutions with mobile network operators.
Payzone have long established relationship with a number of key brands including The Health Lottery and Lotto Social and Neosurf. The Payzone network welcomes the opportunity to discuss new gaming category partnership top up voucher solutions with new suppliers.
Payzone has partnered with a leading Gift Card provider to provide a comprehensive multi-retail gift card solution across its retail Network. In addition to traditional Point of Sale gift cards Payzone welcomes the opportunity to discuss digital gift voucher category solutions with new suppliers.
Most online retailers now offer the option for ‘collect on the high street’. This facility allows consumers to choose to pick up their parcel at a local agent, at a convenient time, so they do not miss the courier for home drop off. PZ works with multiple carriers to offer this service and renumeration is of a high level to the merchant store. This service drives extra footfall into the store and the potential for extra basket spend.
I build relationships with Payzone’s utilities clients, helping suppliers to better serve their customers both over the counter and through digital payment journeys. Through Payzone, your cash-based customers can make bill payments easily, whether that’s pre or postpay, legacy or Smart PAYG. I help energy companies to operate more efficiently in a fast-changing and competitive landscape, increasing customer retention.
As the main day to day contact for existing utility clients, I bring over 20 years direct experience of managing customer payments from the utilities sector across the Post Office Group, covering Payzone stores and Post Office branches. Working alongside many of the utility companies, I have specific in-depth knowledge of the Energy Sectors prepayment Gas and Electric top up market, whether traditional Legacy Meters or Smart Meter services or simple bill payments. My aim is simple; use my experience and network to ensure our clients are served well, by championing back off support activities, provide regular service reviews with clients, and ultimately to ensure that our agents have the support they need to give great service when a customer visits us to pay a bill or buy a top up.
Payout is the market-leading barcode driven cash delivery service. It is used by a wide range of public sector authorities, utility companies, large financial institutions, charities and more, making cash accessible to their customers. As the Product Manager for Payout, I am responsible for everything related to the service, from sales to account management.
I have over 10 years of experience in ticketing & payments technology within transit ecosystems. Here at Payzone, I am responsible for developing and expanding Payzone’s digital & smart ticketing proposition nationwide in the bus and rail transport sectors. Working closely with Transport Authorities, Smart Cities and Operators, I focus on improving the reach and accessibility of transport ticketing to passengers through Payzone and Post Office retail convenience network and payments solutions.
I have been responsible for building and maintaining working relationships with a portfolio of Transport Authorities and central and local government clients for over 20 years. I passionately believe in collaborative working with strong communication and I am excited to be bringing my experience to the reseller clients to work together to realise opportunities across the Payzone and Post Office retail convenience network.
I have over 20 years of industry experience in mobile telecoms and FMCG retail, working with mobile network operators, telecoms distributors and consultancy organisations. I use my extensive knowledge and commercial awareness to create opportunities for telecoms suppliers and Payzone retailers.
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