Customer Energy Supplier Changes

Customers, especially vulnerable customers, may be concerned about their energy company going out of business.

Here is some guidance.

• Customers will still have gas and electricity if their supplier goes out of business.
• The energy regulator, Ofgem, will arrange for customers to be transferred to another supplier.
• If a supplier goes out of business, customers might have to wait a few weeks to find out who their new supplier is. They will contact affected customers to give them an update.
• If a supplier has gone out of business, customers should:        

1. Take meter readings - it’s useful to take a photo of the meter readings too.
2. Keep any old bills - these can help prove payment history, credit balance or debt.
3. Make a note of the account balance – this is on the most recent account statement.

Recent changes of suppliers include

Table is scrollable left and right.

We are actively working with all the companies to ensure customers can pay bills at a Post Office and Payzone and will update you on a regular basis.

If you have any questions you can call us on 01606 566 566, or email us at tellus@pzbp.co.uk, we are available 7 days a week, Monday-Friday: 8am-7pm, Saturday: 9am-5pm and Sunday: 9am-1pm.