Customers, especially vulnerable customers, may be concerned about their energy company going out of business.
Here is some guidance.
- Customers will still have gas and electricity if their supplier goes out of business.
- The energy regulator, Ofgem, will arrange for customers to be transferred to another supplier.
- If a supplier goes out of business, customers might have to wait a few weeks to find out who their new supplier is. They will contact affected customers to give them an update.
- If a supplier has gone out of business, customers should:
- Take meter readings - it’s useful to take a photo of the meter readings too.
- Keep any old bills - these can help prove payment history, credit balance or debt.
- Make a note of the account balance – this is on the most recent account statement.
Recent changes of suppliers include
Old Supplier | New Supplier |
---|---|
Ampower UK Limited | Yu Energy |
Avro | Octopus |
Bluegreen Energy | British Gas |
CNG Energy | Positive Energy |
Colorado | Shell |
Daligas | Shell |
Enstroga | E.ON Next |
Goto Energy Services | Shell Energy |
Green Network | EDF |
Green Supplier | Shell |
Hub | E.ON Next |
Igloo Energy | E.ON Next |
MA Energy | Smartest Energy Business |
Moneyplus | British Gas |
Neon Reef | British Gas |
Omni Energy | Utilita |
People's Energy | British Gas |
PFP | British Gas |
PurePlanet | Shell |
Simplicity | British Gas |
Social Energy Plus | British Gas |
Symbio Energy | E.ON Next |
Utility Point | EDF |
Zebra Power | British Gas |
Bulb | Being managed by Ofgem |
We are actively working with all the companies to ensure customers can pay bills at a Post Office and Payzone and will update you on a regular basis.
If you have any questions you can call us on 01606 566 566, or email us at tellus@pzbp.co.uk, we are available 7 days a week, Monday-Friday: 8am-7pm, Saturday: 9am-5pm and Sunday: 9am-1pm.
Not a Payzone Retailer?
If you’re not a Payzone retailer then come and join us - it’s easy!
Fill out this enquiry form or give us a call on 0800 0566 015 to find out more about our fantastic range of products and services.
-
Latest News
Thames Water and Payzone are now connected!
Payzone is pleased to welcome Thames Water to our growing network! This brand new long-term partnership means that customers can now pay their water bill at a Payzone store.
Read more